Terms of Service

1. Definations

• Account – an individual panel available to the Website User, enabling the User to access functionalities within the Website. The shared data is protected against the access of other Users, but may be used by the Administrator under Terms and Conditions hereunder;
• Administrator – online service based on moon.market domain name. E-mail: info@moon.market;
• User – sales of virtual items, a natural person or a legal entity who under applicable legislation has legal capacity to perform such actions;
• Website – the content available under the internet domain moon.market conducted by the Administrator;
• Sales – the contract between a User and the Administrator, where the User sells his virtual items and the Administrator buys them for a fixed sum of money;
• Service – activities carried out within the Website;
• Terms of Service – these Terms and Conditions of the Website;
• Steam – Usermay login to his Account on the Website;
• Force Majeure – directly or indirectly forces beyond the Administrator's control, including in particular strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural disasters or acts of God, and interruptions, loss or malfunctions of utility, communication or computer services.

2. General Provisions

• The Website is run by the Administrator. 2.2. The Website deals with purchase of virtual items for computer games from Users.
• By using the Website, you acknowledge that you have read the Terms and Conditions and fully accept them. If you do not agree with these Terms and Conditions, you are obliged not to use the Website.
• By using the Website, you agree that the Administrator at any time has the right to temporarily or permanently suspend the activity of the Website or to remove it for any reason.
• These Terms and Conditions specify the rules of operating the Website, in particular:
  • rules of using the Website;
  • rules of logging in and using the Account within the Website;
  • terms and conditions of the transaction process;
  • rules of concluding Sales with the use of Services provided within the Website;
  • complaint procedures.
• By using the Website, User declares and warrants that:
  • is full of age and has full capacity to contract under the jurisdiction of his country. The Website may be used by Users who are at least 15 years old only if they have the consent of their legal guardian;
  • is aware of and has knowledge of the use of digital goods, has a full understanding of their functioning, is aware of the risks and any restrictions associated with digital goods, in particular those related to their use, sale and purchase, and has the necessary and relevant knowledge and experience to purchase, use and manage them, and is solely responsible for any assessment based on that knowledge;
  • will not use the Website in any manner inconsistent with its basic use and for purposes inconsistent with its purpose;
  • will not use the Website for purposes violating the law;
  • controls only his own credentials (personal data, logins, passwords) and does not act on behalf of any third party.
• The pages of the Website may contain links to third-party websites and services. Such links are provided for your convenience but the Administrator shall not be deemed to recommend or promote any third-party website or its content except as expressly provided by the Administrator. The Administrator does not guarantee the security of any third-party website or the compliance of such website with your expectations. Furthermore, the Administrator is not responsible for maintaining any materials referred to by another website and makes no warranties, recommendations or endorsements of any kind about this website or the relevant service. The Administrator is not responsible for any damages or losses or other consequences, directly or indirectly resulting from the use of any content, goods or services available on or through such third-party websites or resources. The User must be aware that these services may have their own rules. The Administrator accepts no responsibility for these policies. The User should read the relevant policies before using these services. 2.8. The following minimum technical criteria must be met, in order to use the Website:
  • Internet Explorer 8.0 or newer, with ActiveX, JavaScript and cookies on,
  • Mozilla Firefox 22.0 or newer, with Java applets, JavaScript and cookies on,
  • Google Chrome 28.0 or newer, with, JavaScript and cookies on,
  • Opera 12.0 or newer, with Java applets, JavaScript and cookies on, or
  • Apple Safari 5.0 or newer, with Java applets, JavaScript and cookies on;
  • recommended minimum display resolution: 1024 x 768 pixels.
• In order to use Website, the User should have access to a computer or any device with Internet access.
• In order to use the Website, User should have an active e-mail account (e-mail). Users may access those Terms and Conditions at any time via the link provided on the homepage of the Website.

3. Logging in to the Service

• The Account service enables Users to use the full functionality of the Website after Logging in.
• The Logging in to the Account on the Website is voluntary and free of charge, yet the User cannot perform Sales and access the full functionality of the Website without Logging in.
• A User can log in to the Website through his Steam account after clicking the “Sign In" button on the homepage. If you are not yet logged into Steam in your browser, you will need to enter your relevant login, password and Steam Guard Mobile Authenticator code. The User is not allowed to Log In with any account that does not solely and exclusively belong to him or that he shares with any other individuals.
• In connection with the Anti - Money Laundering (AML) procedures, the Administrator may request additional information concerning the User who is carrying out transactions through the Website, in particular the Administrator may request to provide personal details such as name, surname, date of birth, country and address, telephone number, or in specific and limited cases any data required to verify his identity deemed appropriate by the Administrator, including the User’s identity documents appropriate for their country of origin. In case of failure to submit requested information or if the Administrator questions the legality of the User’s action, Administrator reserves the right to cancel the transaction and the items will be refunded within 14 working days.
• Administrator has the right to refuse access to and use of the Website without any explanation or further announcements to any residents of countries which are subject to US or EU sanctions, embargos, especially trade or economic sanctions.
• The User must read and approve these Terms and Conditions and consent to the processing of his/her personal data provided at the registration or further use of the Website and marked as obligatory. Providing the data marked as obligatory is necessary to create the Account, place and process the Sales, as well as for the correct provision of Services. Providing the data marked as obligatory is voluntary, yet necessary to use the Services. Providing the data not marked as obligatory is voluntary and is not necessary in order to create the Account.
• By logging in to the Website, you agree to receive electronic correspondence from the Administrator via e-mail. Electronic correspondence may concern in particular the User's relationship with the Website, relevant information on the functioning of the Website. Administrator may also send promotional materials, in particular newsletter, special offers, questionnaires which he considers interesting for the User. User is entitled to cease receiving promotional materials at any time by sending this information to the Administrator via e-mail. Administrator declares that he is not in any way affiliated, connected or related to Valve Corporation or Valve S.a.r.l., which is the owner of Steam, or to any other companies related to them. The User is fully and exclusively responsible for his/her Steam account used to Log In into the Website.

4. Transaction process

• The following steps need to be taken in order to carry out successful transactions: Steam mobile application has been installed by the User at least 7 (seven) days prior to carrying out a transaction via the Website to validate the status of the transaction involving in-game content; The Steam Guard Mobile Authenticator token has been activated and running consistently on his/her mobile device for at least 15 (fifteen) days prior to the carrying out of a transaction via the Website; The User’s Steam account password has not been changed for at least 5 (five) days prior to carrying out transaction through the Website. If your Steam account has not been active or used for the last two months, the User's Steam password should not have been changed in the last 30 (thirty) days prior to carrying out a transaction through the Website The device with previously installed Steam application was not changed for at least 7 (seven) days before carrying out a transaction via the Website. If any of the above steps are not taken, the Administrator has the right to cancel the transaction without compensation.
• In order to effectively and fully complete the transaction process, the following steps must be followed:
  • – The User logs into the Website using a Steam account;
  • – After logging in, the User is shown a list of virtual items that are in his possession (belong to the Steam account he has Logged In with), each with the price the Administrator offers to be transferred through the selected mean of payment after fully completing the Sales process;
  • – If the User accepts the price for a given virtual item and decides to sell it, therefore conduct a full Sales process, he/she is obliged to provide correct required personal and payment details and accept the trade offer for their virtual video games item sent out by the Administrator. The User shall not accept nor send out any other offers than the one directly linked on the site, accessible by clicking a relevant button during the Sales process;
  • – Upon receipt of the virtual item(s) by the Administrator, the declared sum is automatically sent to the payment details provided by the User. Such transfer of funds is processed by the Administrator or by a third-party operator immediately after the Sales and item transfer process has been confirmed finished in the Administrator’s system.
• The User does not have the right to cancel or file complaints regarding the transaction once the purchased item is successfully received by the Administrator and the Sales process has finished.
• Administrator reserves the right to cancel the transaction carried out through the Website at any time without any necessary explanation.
• The list of available payment operators is defined by the Administrator and indicated on the Website. The available payment methods for the User differ between regions and chosen currencies due to technical and statutory reasons. Listed below are the all and only payment methods offered on the Website:
  • PayPal - operatted by PayPal (Europe) S.à r.l. & Cie, S.C.A.
  • AdvCash Wallet – operated by Advanced Cash Limited;
  • SEPA Bank Transfers – operated by Advanced Cash Limited;
  • Local Bank Transfers – operated by Advanced Cash Limited;
  • Qiwi Wallet – operated by GameMoney (Smart Payment Solutions a.s);
  • Yandex.Money - operated by GameMoney (Smart Payment Solutions a.s);
  • WebMoney - operated by GameMoney (Smart Payment Solutions a.s);
  • RUB/UAH/BYN/USD Payment card withdrawals – operated by Advanced Cash Limited;
  • Cryptocurrencies– operated by the Administrator.
• Detailed transaction costs are available on the homepage of the Website, after selecting the adequate method. The cryptocurrency payout fees may vary, depending on the current cryptocurrency price.
• It is possible to make transactions in Euro (EUR), United States Dollar (USD), Pound Sterling (GBP), Russian Ruble (RUB), Turkish Lira (TRY) and such currencies may be sent out to the User via various payment methods and providers. Other currencies that might be available to view within the Website are available solely as an indicator, provided for the User’s convenience and shall be treated none other than that. The Administrator does not offer transfers in those currencies, therefore additional exchange costs by a third-party may apply. The Administrator shall not be deemed responsible for covering those costs. The exchange rates for the aforementioned currencies are set by Currency Converter API, available at https://www.currencyconverterapi.com, in regard to the United States Dollar as the base currency of the Website.
• The User waives his right, therefore cannot submit a complaint to the PayPal Resolution Centre, as the submission of complaints is not permitted for transactions involving virtual items. In the case of transactions involving virtual items, the User is not entitled to any external protection programs provided by the payment operators as it is not possible to control and track the delivery status of virtual items or the performance of a virtual service.
• The Administrator is not responsible for any delays related to the transfer of funds to the User's account by any third-party payment operators.
• 1. Definations
  • “Contractor”, “Moon.market”, “Website Owner” or “We” – means the company MOON SKINS MARKET- FZCO, Number Licenses 57092, The United Arab Emirates, P.O.BOX:341444
  • The Privacy Policy contains all the rules regarding acquisition and processing of User’s data. The Privacy Policy is also the fulfilment of the information obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
  • Our priority is to ensure privacy protection for the Users of our Website at the level corresponding at least to the minimum standards set by the law.
  • All User data collected by the Website as a result of its use is administered by Moon.Market Services (the “Administrator”).
  • The Website may contain hyperlinks to facilitate direct connection to websites owned and operated by third-parties. Please note that the Administrator does not accept responsibility for the privacy practices and cookies operated by third-party websites. Before using any third-party websites, it is recommended for Users to read the relevant privacy and cookie policies. If this material is not available, Users should contact the relevant third-party operator to receive information regarding their policies.

  2. Rules for collection of information and personal data

  • As Users view the Website, some data is collected automatically, i.e. information regarding the use of the Website, as well as the IP addresses of Users. Through the use of various technologies, we may log certain information, such as browser type, operation system, date and time of entry, number of connections, number of subpages of the Website opened, and content viewed.
  • Users are not required to disclose and/or share any personal data to view the homepage of the Website and its contents.

  3. Extent and use of collected data and information

  • In the course of transaction, a User of the Website may be requested to disclose the following personal data: name, surname, e-mail address and any payment details required to perform the payment via the relevant payment method, chosen by the User. Personal data that is essential for accessing specific features of the Website will always be marked, so that it is easily recognizable against non-essential data, the disclosure of which remains at the full discretion of the User.
  • If it is deemed necessary for a User to perform further identification of his identity (in connection with the Anti - Money Laundering (AML) procedures; as stated in the § (section) 3.4 of the Moon.Market Terms and Conditions of Service, a User of the Website may be requested to disclose the following personal data: name, surname, date of birth, country and address, telephone number, or in specific and limited cases any additional data required to verify his identity deemed appropriate by the Administrator, including the User’s identity documents appropriate for their country of origin. This data will not be, in any extent, used for reasons beyond the declared identity verification of the User.
  • Some features of the Website (i.e. logging in through Steam, carrying out transactions) may require disclosure of data mentioned below:
    • the unique number identifier of a Steam account;
    • the trade link associated with the aforementioned Steam account.
  • Personal data collected during the registration is used to allow the User to log into the Website or any of its subpages and to use its essential features. Personal data may also be used by Administrator to fulfill its obligations toward the User.
  • Some or all of the personal data provided by the User in the Website contact form will be used to reply to the message placed by the User.
  • Personal data collected by the Administrator may be used to create a user profile to provide relevant content during Website browsing. At all times processing of these personal data will be in accordance with the law.
  • Data collected automatically is used for Website management, detection of security breaches, surveying user Website navigation, and for statistical purposes. This data will not be linked to personal User data nor will it be used to determine a particular User's identity. The type of automatically collected data depends on the preferences of the web browser selected by the User. All Users are advised to verify their web browser settings, in order to determine the kind of information being automatically disclosed bytheir browser or to modify to their settings accordingly. It is recommended Users explore the contents of their web browser's help sections.
  • It is hereby stated that, in accordance with the provisions of the Law, there may arise a legal obligation to disclose data such as the IP address of the Website's User upon request of the national authority.

  4. Terms and conditions for personal data processing

  • Personal data is processed upon consent expressed by the User whose data is to be processed. It is also processed when Administrator, as personal data administrator, is allowed to do so under the provisions of law.
  • User consent to process personal data is granted first and foremost by marking a specific field, indicated during any procedure aimed at facilitating access to selected features of the Website, i.e. when filling in a form.
  • Administrator does not disclose personal data to any third party, unless consent has been granted by the User (e.g. when completing transactions essential data may be disclosed to entities participating in the completing transaction) or where disclosure of personal data is required by law.
  • As personal data administrator, the Administrator is entitled to entrust the processing of personal data collected by the Website to an external entity by means of a written agreement.

  5. User rights

  • All Users are entitled to access and amend their personal data.
  • All Users of the Website are entitled to be informed whether their personal data is processed and to what extent. This includes the right to information on the processing of User data. In order to exercise this right, Website Users may contact Administrator via e-mail at: privacy@moon.market in order to learn how User’s data is processed by Administrator, the purpose and manner in which User data collected on the Website is processed, or in order to access, amend or have your personal data deleted.

  6. Cookies

  • Our Website uses cookies.
  • Cookies are small text-numeric files downloaded onto the User’s device used to access the Website (such as home computer or smartphone, or any other device used to access the Website). Cookies enable our system to recognize the User, when the User will visit the Website again using the same device.
  • Cookies collect data regarding the use of the Website by a User. Their main purposes are to facilitate the use of the Website by the User, adapt the Website to the needs and expectations of a given User (i.e. personalized subpages, promotions) and survey user traffic within the Website.
  • The User is fully responsible for any unauthorized access to his Account, especially through hacking activities (e.g. Steam API key scam). The Administrator does not replace products and services that have been stolen or lost nor send funds for items that have not been delivered to the Administrator. Upon completion of the relevant transaction, Administrator is free of any liability which is also applied to partially completed transactions.
  • Cookies are used on the Website with the User’s consent. Such consent can be obtained by a pop-up box or by continuing to browse after the appearance of an information bar indicating that do so will result in cookies being placed, which cookies, the purposes thereof and by whom.
  • The User is entitled to withdraw or change the extent of their previously granted permission for cookie use on the Website at any moment, as well as to delete them from his or her web browser.
  • The User is also entitled to limit or disable cookie use in his or her web browser, by modifying relevant settings in order to block cookies or be prompted before a cookie is stored on the end device, used for viewing the Website. In such case it is possible that the User’s experience on the Website will be less efficient. The User may not be able to access particular content or use some of the features on the Website, or in extreme cases, correct display of the Website's pages may not be available.
  • We use the following types of cookies:
    • session cookies that collect information on User’s activity once a particular website has been loaded and expire after the session on the Website has ended;
    • persistent cookies that are stored on the User's end device (computer, smartphone or any other device used to access the Website) and remain on the device for an extended period of time, after the web browser has been closed;
  • We also use following specific types of cookies:
    • "necessary" – cookies files that are allowing the use of Services available within the Service for example authentication cookies used for Service that require authentication;
    • "security" - cookies files used to ensure safety for example the one used to detect abuse of authentication through the Service;
    • "performance" – cookies files that are allowing to collect information about Service usage;
    • "functional" - cookies files that enable to "remember" settings selected by User e.g. interface customization, language, font size, appearance etc.

  7. Personal data protection

  • Security devices aimed at personal data protection protect the Website. The data processed by Administrator is protected against modification, deletion, unauthorized access, disclosure or acquisition, or loss, as well as against unlawful processing, in violation of legal provisions setting out the rules of procedure for personal data processing.
  • Only a limited number of Administrator’s employees are allowed to access the Users’ personal data. These employees have been authorized by the Administrator in its capacity as the data administrator.
  • In the case of any changes to this privacy policy, they will be available publicly and at an unchanged address within the Website.

  8. Contact

  • If you have any questions regarding this Policy, please contact us via e-mail at: info@moon.market