FAQ

Our service allows you to sell in-game items (skins) for real money.
To do this, you need to log in with your Steam account and provide your email address and trade URL. After logging in, the system will automatically load your inventory and display the prices we can offer for each item.
Once you confirm the deal and transfer the items to our account, the payment will be sent to your chosen payout method.

Moon.Market is an online platform for selling virtual gaming items. We buy in-game objects from users (for example, CS:GO skins) at a fixed price and then pay out real money.

Yes. Unlike the Steam Marketplace, where items can only be sold for in-game currency limited to the platform, our service allows you to sell skins for real money, which is transferred to your chosen payment method.

The price is determined based on market factors, including:

• item popularity
• liquidity (how quickly it can be resold)
• price range
• current prices on open marketplaces (including Steam Community Market)

We aim to set fair prices that reflect market conditions. The price is fixed at the time of the deal and does not depend on random fluctuations.

Prices are generated automatically and are generally non-negotiable. Exceptions may apply in the following cases:

• bulk deals
• large monthly volumes (over $10,000)
• obvious technical pricing errors

For such cases, please contact us at: info@moon.market.

Moon.Market has been operating since 2019 and has already served tens of thousands of users. All operations are conducted officially, and the company is legally registered.

Legal information about us is available in the “Legal Documents” section of the website. You can also read reviews and feedback about our work on independent resources.

• For technical questions: Telegram @MoonMarketHelp
• For business inquiries: info@moon.market

Most payment methods are processed automatically and take just a few minutes. If you choose a bank transfer, the timing depends on your bank and may take up to 1–2 business days.
For cryptocurrency payouts, delays of up to 30 minutes are possible due to network confirmations.

• Minimum item value: $0.5
• Minimum transaction amount: $10

Some payment methods may have a higher minimum due to additional fees.

In rare cases, delays may occur due to your bank or payment system. If the payment does not arrive within an hour, please contact us and we will investigate the issue.

If you entered incorrect details, please contact us at info@moon.market. We will do our best to assist you. However, if the funds have already been sent to someone else’s account, recovery will not be possible.

Make sure your Steam profile and inventory are set to public and that you entered the correct trade URL.
If the problem persists, please contact our support team.